Our Shipping Policy
What You Need to Know
This is our Shipping Policy section. Which includes information about our shipping methods, packaging, and costs.
Customers are responsible for the shipping costs associated with the delivery of the products purchased on the site as specified on your order confirmation. Unless otherwise is indicated or stated by Regina McWhite®.
WHICH SHIPPING OPTIONS ARE AVAILABLE? AND WHAT IS THE SHIPPING FEES?
Shipping Methods and Fees:
During high volume time (such as sales, national holidays), ReginaMcWhite.com reserves the right to limit its delivery options. Please refer to the shipping options available at checkout.
Applicable Continental US Ground free deliveries are made Tuesday - Saturday; Two-day deliveries made Monday-Friday $25.00; Next day deliveries made Monday-Friday $35.00; Saturday deliveries ($55.00) are delivered Saturday only if orders are placed by 1 pm EST on Friday.
Same day (e.g. Manhattan, New York) deliveries ($55.00) arrive the same day only if the order is placed by 1 pm EST Monday-Friday.
Alaska, Hawaii, Puerto Rico* Two-day deliveries ($25.00) made Monday-Friday; Next day deliveries ($35.00) made Monday-Friday arrive via ground services.
All orders are processed Monday - Saturday, excluding Sundays and holidays; Next day and two-day deliveries are made Monday through Saturday within the Unites States; excluding Sundays and holidays. The delivery time on Saturday may vary according to the destination zip code and location. Saturday deliveries cannot be made if it falls on a holiday. Saturday delivery service is only available for item(s) in your order that is immediately available.
Item(s) that are not immediately available will be placed on a priority waitlist and will be shipped with free ground service once they become available for shipment. If you wish to select an alternative shipping method for priority waitlist items, please contact us at sales@ReginaMcWhite.com for assistance. (The fee applicable to such alternative shipping method will apply). We recommend reviewing your order details on the order review page before submitting it, or in the order confirmation email that is sent to you shortly after your order is placed. Some business addresses may not accept shipments on Saturdays. To ensure Saturday delivery, please confirm that your shipping address can accommodate Saturday deliveries. Saturday delivery is not available for Hawaii, Alaska, or Puerto Rico and International orders at this time.
Same day – (e.g. Pennsylvania; Manhattan, New York, New Jersey, Delaware only) Orders placed with same-day deliveries are expected to be delivered on the date of order if placed by 1 PM(EST) Monday through Friday, subject to the following conditions:
The delivery time may vary depending on the destination zip code and location. Same-day deliveries cannot be made on holidays.
We recommend reviewing your order details on the order review page before submitting your order, or in the order confirmation email that is sent to you shortly after your order is placed. Upon delivery, please ensure that the number of boxes delivered is as stated on the shipment confirmation email.
CAN WE SHIP TO MULTIPLE ADDRESSES?
At this time, we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.
CAN WE SHIP TO A P.O. BOX OF APO/FPO ADDRESS?
Purchases may not be shipped to P.O. boxes, APO/FPO addresses, hotels, freight forwarders or to any address outside of the United States. To bill order to your APO/FPO address, please contact us via email at sales@ReginaMcWhite.com.
IS A SIGNATURE REQUIRED FOR DELIVERIES?
For security reasons, all Regina McWhite® online purchases require an adult signature upon delivery. All ground orders are delivered by USPS and the next day and some international deliveries are shipped via FedEx.
If you are unavailable to sign for your package, the driver will leave a door tag on your door, informing you about the delivery attempt. The driver will make a total of three (3) delivery attempts on three (3) consecutive business days. If you are still unavailable to sign for your package, the package will be returned to the sender.
HOW CAN I TRACK MY ORDER?
Regina McWhite® will send you several emails during the order process to keep you informed of the status of your purchase. Please note that due to sale volume, your order can take up to 5 business days to process before it ships. Please add this time to your selected shipping method to anticipate the delivery of your order.
All Same Day, Next Day and Two Day purchases are shipped via FedEx. A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track your order's status. In addition, we will send you a confirmation email once we receive a delivery notification with a tracking number.
WHEN CAN YOU EXPECT DELIVERY OF YOUR ORDER?
To estimate the total delivery time for immediately available items, please refer to the shipping window provided at check-out and allow additional time based on the shipping method selected. Please note that due to sales volume, your order can take up to 5 business days to process before it ships. Please add this time to your selected shipping method to anticipate the delivery of your order.
Ground deliveries/free shipping arrive within 3-5 business days with deliveries made Tuesday-Saturday; Two Day deliveries made Monday-Friday arrive as such; Next-Day deliveries made Monday-Saturday arrive as such. A confirmation containing your delivery details will be emailed to you as soon as your purchase has been sent out for delivery.
WHERE DO WE SHIP?
Online purchases may be made by residents of the U.S., for delivery to U.S. addresses, including Alaska, Hawaii and Puerto Rico and Worldwide.
Have a question, we have not answered?
Contact Us T:+001 484.297.2335