Our Return Policy

How It Works

Having a straightforward return or exchange policy is a great way to reassure our customers that they can buy with confidence - and keep coming back for more!

RETURNS

WHAT IS YOUR RETURN POLICY? HOW MANY DAYS DO YOU HAVE TO RETURN A PRODUCT?

For items that are Custom made and Pre-ordered are non-returnable/non-refundable.

-All chargebacks will incur a 20% restocking fee

-Pre-ordered luxury items (e.g. handbags and shoes) receive a store credit only.

-Stores Credits expire six months from the date of the initial deposit. 

For online purchases, Regina McWhite® will accept certain merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice. Full-price merchandise must be returned within 14 days from the date of delivery to ReginaMcWhite.com within the United States. 

Sale merchandise is non-returnable/refundable. Merchandise that has been worn, used, altered, or damaged will not be accepted. Certain items such as handbags are shipped with a return label. Returns on these specific items will only be honored if the tags remain intact. Regina McWhite® reserves the right to refuse the return of any merchandise that does not meet the above return requirements in Regina McWhite’s sole discretion.

Merchandise returned, will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.

HOW DO YOU RETURN AN ITEM?

Refundable merchandise (e.g. accessories) will be included with easy-to-follow return instructions with each shipment. We recommend shipping returned merchandise via www.USPS.com for tracking purposes. Please be sure to request adequate insurance to cover the shipment. Regina McWhite® will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged.

HOW LONG DOES IT TAKE BEFORE A REFUND IS ISSUED?

Refundable merchandise (e.g. accessories) will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued to the form of payment that was utilized for the purchase. For Visa, MasterCard, American Express, and Discover, we will reimburse the card used. 

ARE DELIVERY CHARGES REFUNDABLE? 

Original shipping charges incurred at the time of purchase are non-refundable.

Regina McWhite cannot accommodate automatic exchanges at this time. Please note that new orders are subject to merchandise availability. We will inform you if we are unable to fulfill your order.

HOW DO YOU EXCHANGE AN ITEM?

Items purchased may be returned. Custom and Preorders are non-returnable/non-exchangeable/non-refundable. Pre-orders (e.g. footwear, bags) receive a store credit only. It must be used within six (6) months from the initial deposit. Subsequently, all other items (e.g. accessories) refunds may only be issued to the same credit card used for original payment.

CAN YOU EXCHANGE OR REFUND AN ITEM GIFTED TO YOU BY SOMEONE ELSE?

Gift items purchased may be returned. However, refunds may only be issued to the same credit card used for original payment. Unfortunately, we are not able to accommodate automatic exchanges at this time. In order to exchange a gift, please return the original item using the return instructions provided in your shipment and place a new order for the exchanged item.

CAN YOU RETURN A PERSONALIZED ITEM?

Withdrawals, cancellations, exchanges, or returns are not accepted for products that have been customized/personalized.

 

    Have a question, we have not answered? 
Contact Us T:+001 484.297.2335