Common Queries

At Regina McWhite®, the complete satisfaction of our customers is our top priority. Check out some of our frequently asked questions below to get the information you’re looking for. Contact us with any other thoughts or questions.

FAQ's

HOW DO I SHOP?

There are several ways to browse ReginaMcWhite.com. You may explore our weekly homepage features or visit our navigation bar found at the top of every page. Simply roll your cursor over the relevant section to open a drop-down menu, and then click on the links to visit categories, such as accessories. Within each category, you will find subcategories to further refine your search and help you locate exactly what you are looking for. If you are looking for a specific item, our search box is located on the upper right-hand corner of our page. You may search for products by name, color, category, or style. When you have made your selection, choose your size and click on "add to shopping bag". Once you are ready to complete your purchase, visit your shopping bag at the top right-hand corner of our screen and click on “Checkout” to be led through the checkout process. If you have any questions or concerns, please contact us via email at onlineshoppingassist.ReginaMcWhite@usa.com

HOW DO I PLACE AN ORDER?

Depending on availability and shipping addresses, purchases may be made directly through ReginaMcWhite.com. You can contact us via email at onlineshoppingassist.ReginaMcWhite@usa.com. Due to high volume inquiries, we advise you to email us to which we will reply as soon as possible. For product inquiries, please include the style number and size if applicable. 
Please note we are available Monday-Friday from 8 AM-5 PM (EST) and Saturday 9 AM-6 PM (EST), excluding holidays. 

CAN I CANCEL AN ORDER?

Once an order has been successfully submitted, it cannot be canceled or modified. We advise you to follow the return instructions included in your package or refuse the shipment upon delivery, and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed.

DO YOU OFFER PRICE ADJUSTMENTS?

 If an item you have purchased at ReginaMcWhite.com has been reduced from its original price, you must contact us within 10 days of placing the order to have the difference refunded to you in the original form of payment. To request an adjustment, please email us at onlineshoppingassist.ReginaMcWhite@usa.com. Please note that a different price adjustment policy may apply to certain purchases.

WHAT ARE THE BENEFITS OF CREATING AN ACCOUNT

Creating an account with Regina McWhite allows you to:
(1) store multiple shipping and billing addresses to expedite your checkout; 
(2) save the contents of your shopping bag for later; 
(3) easily access your current order details and history; 
(4) save credit card information to expedite checkout; 
(5) manage your saved items; 
(6) discover the recommended items.


Payment

 There are several ways to browse ReginaMcWhite.com. You may explore our weekly homepage features or visit our navigation bar found at the top of every page. Simply roll your cursor over the relevant section to open a drop-down menu, and then click on the links to visit categories, such as accessories. Within each category, you will find subcategories to further refine your search and help you locate exactly what you are looking for. If you are looking for a specific item, our search box is located on the upper right-hand corner of our page. You may search for products by name, color, category, or style. When you have made your selection, choose your size and click on "add to shopping bag". Once you are ready to complete your purchase, visit your shopping bag at the top right-hand corner of our screen and click on “Checkout” to be led through the checkout process. If you have any questions or concerns, please contact us via email at onlineshoppingassist.ReginaMcWhite@usa.com

Depending on availability and shipping addresses, purchases may be made directly through ReginaMcWhite.com. You can contact us via email at onlineshoppingassist.ReginaMcWhite@usa.com. Due to high volume inquiries, we advise you to email us to which we will reply as soon as possible. For product inquiries, please include the style number and size if applicable. 
Please note we are available Monday-Friday from 8 AM-5 PM (EST) and Saturday 9 AM-6 PM (EST), excluding holidays. 

WHICH PAYMENT METHODS DO WE ACCEPT?

Regina McWhite accepts the following forms of payment for online purchases:
(1) Visa
(2) MasterCard
(3) American Express
(4) Discover
(5) Apple Pay


Please note that your billing address must match the address on your credit card statement.

 Once an order has been successfully submitted, it cannot be canceled or modified. We advise you to follow the return instructions included in your package or refuse the shipment upon delivery, and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed if you cancel an order prior to shipping. No refunds/exchanges will be granted because all of our items are made to order. Pre-orders are non-refundable but are granted a store credit that expires six months from the initial deposit. 

 

The transaction will be charged to your credit card after we have verified your card details, received credit authorization, confirmed availability, and prepared your order for shipping. Your credit card will not be charged at the time you submit your order but will be authorized for $0.00 or $1.00 for verification purposes

CAN YOU USE MULTIPLE METHODS OF PAYMENT?

At this time we only accept one (1) form of payment per order.


WILL YOU BE CHARGED SALES TAX? 

Regina McWhite® charges applicable state, local, and county taxes on online transactions. Your on-screen total reflects the estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.

 

Do you offer gift cards?

We do not offer gift cards at this time.

Have a question, we have not answered? 
Contact Us T:+001 484.297.2335

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